RETURNS & REFUND POLICY
Thanks for purchasing our books and products.
- We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
- Our Returns & Refunds Policy gives you 7 days to return or exchange the books purchased online with a valid receipt. You are eligible for a full refund within 7 calendar days of your purchase.
- After the 7 day period, we cannot offer you a refund or exchange.
Books are eligible for free replacement, within 7days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
- To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging and documentation that shipped with the product.
- We will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
- If you have any further questions or would like to request a refund, please do not hesitate to contact us.
- Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
- If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
- In some cases, only partial refunds are granted (if applicable):
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]